Need help with a delivery, missing parcel or tracking update? Contact Australia Post customer service by calling 13 76 78 (13 POST), using online support or starting a chat through its Help and Support page. Whether you need the Australia Post contact number, want to report a delayed shipment or have a delivery problem, there are several ways to get assistance. You can choose the contact method that best suits your issue without visiting a Post Office or waiting on hold unnecessarily.
Australia Post provides phone support, online enquiry forms, chat assistance and in-person help at Post Offices across Australia. Customers calling from overseas and business account holders also have separate contact options.
Australia Post Contact Number and Customer Service Hours
The quickest way to speak with Australia Post about a personal parcel or delivery issue is generally to call its customer contact centre. The right number depends on where you are calling from and whether you are a personal or business customer.
Here are the main Australia Post contact numbers:
| Customer type | Phone number | Purpose |
|---|---|---|
| Personal customers in Australia | 13 76 78 (13 POST) | Parcel tracking, delivery enquiries and general support |
| Customers calling from overseas | +61 3 8340 7239 | International customer enquiries |
| Business customers | 13 11 18 | Business postage, accounts and service support |
Customer service hours: 8 am to 6 pm, Monday to Friday, excluding national public holidays. Business customer support is also listed as operating from 8 am to 6 pm, Monday to Friday, excluding public holidays.
Hours can vary for particular services, so check the official Help and Support page before calling if your enquiry is time-sensitive.
What Is the Australia Post Phone Number in Australia?
For general personal enquiries, call 13 76 78 (13 POST) from within Australia. This is the main number to use when you need assistance with parcel delivery, tracking problems, missing items or other Australia Post services.
Before calling, keep your tracking number handy if your question concerns a particular shipment. It can help the support team identify the item and understand what has happened so far.
How Do I Contact Australia Post From Overseas?
If you are outside Australia and need to discuss a parcel handled by Australia Post, call +61 3 8340 7239.
This number is useful for international customers checking a delivery to Australia, asking about a parcel sent overseas or following up on an existing enquiry. Remember to include Australia’s country code (+61) when dialling internationally.
International callers should also consider the time difference between their location and Australian customer service hours.
What Is the Australia Post Business Contact Number?
Business customers can call 13 11 18 for assistance with business-related Australia Post services.
This option is intended for businesses needing help with postage products, business accounts and service enquiries. If you use a business shipping account, have your account details and any relevant consignment or tracking references available before calling.
How to Contact Australia Post Online
Calling is not the only way to reach customer support. If you prefer to explain your problem in writing or need to provide shipment details, an online enquiry may be more convenient.
Visit the official Australia Post Help and Support page and select the category that matches your issue.
Common options include:
- Late or missing item: For a parcel or letter that hasn’t arrived or is taking longer than expected.
- Delivery issue: For problems involving a delivery attempt, incorrect delivery or another delivery-related concern.
- Other products and services: For questions that don’t fit the parcel enquiry categories.
- Mail redirection and hold: For assistance with eligible mail redirection or mail-hold services.
- Complaints and feedback: For reporting an unresolved problem or sharing feedback about your experience.
Choose the most relevant option and provide the requested information. The form may ask for your name, contact details, tracking number and a description of what happened.
Does Australia Post Have a Customer Service Email Address?
For ordinary parcel tracking, delivery and missing-item enquiries, Australia Post directs customers towards its online enquiry forms, chat and phone support.
Rather than relying on an unverified email address, use the official contact options so your enquiry reaches the appropriate support team. The online form is particularly useful when you need to explain a delivery problem or provide information about a specific shipment.
How to Use Australia Post Live Chat
If you don’t want to make a phone call, online chat is another way to ask for assistance. Australia Post offers a chat option through its Help and Support service, where a chatbot or live agent may be able to help with your question.
To get started:
- Open the Australia Post Help and Support page.
- Find the chat or contact support option.
- Select the topic related to your enquiry.
- Describe the problem clearly and provide your tracking number if requested.
- Follow the instructions provided by the chatbot or available support agent.
Chat can be useful for basic tracking questions, delivery information and finding the right support form. If your issue needs further investigation, you may be directed to submit an online enquiry or speak with the appropriate team.
Live-agent availability may depend on the time and nature of your enquiry.
How to Contact Australia Post About a Missing or Delayed Parcel
A parcel that hasn’t arrived on the expected date can be frustrating, particularly when its tracking status hasn’t changed for several days. Before contacting support, check the latest tracking information and confirm that the expected delivery date has passed.
If the parcel is still delayed, follow these steps:
Step 1: Check the tracking information
Enter your reference on the tracking page and review the latest recorded event. Note the date and location of the most recent scan.
Step 2: Confirm the parcel was sent
If you are the recipient, contact the sender or retailer and ask whether the item was physically lodged with Australia Post. A shipping notification alone does not always confirm that the parcel has entered the delivery network.
Step 3: Submit an online enquiry
Use the official late or missing item form if the parcel is taking much longer than expected. Australia Post can use the tracking number and other details to investigate the shipment.
Step 4: Follow up if necessary
Keep your enquiry reference number and any correspondence. These details will help you follow up if you haven’t received a satisfactory response.
If you are the sender, keep your lodgement receipt and postage information. They may be useful if an investigation or claim is required.
How to Make an Australia Post Complaint
If a delivery problem has not been resolved or you are unhappy with the service you received, you can make a formal Australia Post complaint.
The complaints process is intended for issues such as:
- A parcel or letter that has been lost, delayed or delivered incorrectly.
- Goods that arrived damaged.
- Poor customer service or delivery service.
- Problems with a postage product or other service.
- Billing concerns that have not been resolved through the normal channels.
Steps to Submit an Australia Post Complaint
- Identify the issue: Write down what happened, when it happened and what outcome you are seeking.
- Choose the right complaint form: Visit the official Complaints and Feedback page and select the relevant category.
- Provide supporting details: Include your tracking number, relevant dates, receipt information and a clear explanation.
- Submit the complaint: Keep a copy of your submission and the acknowledgement or reference number.
- Follow up: Contact Australia Post again if you haven’t received a response or the problem remains unresolved.
You can also make a complaint by phone, through chat, or in person at an Australia Post Post Office. If you prefer written correspondence, the published postal contact address is:
Australia Post Customer Sales and Service
GPO Box 9911
Melbourne VIC 3001
Australia
For the latest submission options, use the official Australia Post Complaints and Feedback page.
What If Australia Post Does Not Resolve Your Complaint?
If you have already made a formal complaint but haven’t received a satisfactory outcome, you may be able to contact the Postal Industry Ombudsman, part of the Commonwealth Ombudsman.
The usual process is to give Australia Post an opportunity to resolve the issue first and allow 10 business days for a response. Keep your complaint reference number and copies of any relevant communication.
The Ombudsman can consider eligible complaints involving Australia Post, including certain lost, damaged or delayed parcel matters. It does not automatically investigate every disagreement, so check its eligibility requirements before submitting a complaint.
Visit the Commonwealth Ombudsman postal industry complaints page for guidance.
What Information Should You Have Before Contacting Australia Post?
Having the right details ready can make a support enquiry easier to handle. Whether you’re calling the Australia Post customer service number or completing an online form, prepare the following information where relevant:
| Information | Why it helps |
|---|---|
| Tracking number or article ID | Identifies the shipment |
| Sender’s name | Helps establish who lodged the parcel |
| Recipient’s name | Identifies the intended delivery |
| Delivery address | Helps investigate delivery problems |
| Lodgement or dispatch date | Provides context about when the parcel entered the network |
| Latest tracking update | Shows the most recent recorded event |
| Receipt or order confirmation | Provides evidence of the shipment details |
| Previous enquiry reference | Helps support staff locate an earlier case |
You don’t necessarily need every detail for a general question. However, providing accurate shipment information can make it easier for the support team to understand your situation.
Australia Post Contact Options at a Glance
Not sure which support method to use? This quick comparison can help you choose the appropriate option.
| Your situation | Recommended contact method |
|---|---|
| General parcel enquiry | Phone or online support |
| Tracking number not updating | Tracking support or online enquiry |
| Parcel taking too long | Late or missing item form |
| Delivery problem | Delivery issue form |
| General question | Help and Support chat |
| Business account enquiry | Business phone support |
| Formal service complaint | Complaints and Feedback form |
| Unresolved complaint | Commonwealth Ombudsman, if eligible |
Frequently Asked Questions About Australia Post Contact
What is the Australia Post contact number?
The main Australia Post customer service number for personal customers in Australia is 13 76 78 (13 POST). Customers calling from overseas can use +61 3 8340 7239. Business customers can call 13 11 18.
What time does Australia Post customer service open?
The published phone support hours for tracking enquiries are 8 am to 6 pm, Monday to Friday, excluding national public holidays. Business customer support also operates during these hours. Check the relevant support page for any service-specific changes.
How do I speak to a real person at Australia Post?
You can call 13 76 78 during customer service hours or start a conversation through the official Help and Support chat. Chat may begin with an automated assistant, with a live agent available where offered.
Does Australia Post have live chat?
Yes. Australia Post provides a chat option through its Help and Support service. Depending on your question and availability, you may receive help from its chatbot or a live support agent.
Can I contact Australia Post about a parcel without a tracking number?
You can ask general questions without a tracking number, but investigating an individual parcel is much easier with its tracking reference or article ID. Check your receipt, shipping email or online order confirmation first. If you cannot find it, ask the sender to provide the details again.
How do I contact Australia Post about a missing parcel?
Start by checking the latest tracking event and confirming the dispatch with the sender. Then use the official late or missing item enquiry form to provide your tracking number and explain the problem. Keep the enquiry reference for follow-up.
Is there an Australia Post email address for customer service?
For general parcel and delivery enquiries, Australia Post provides online forms, chat and phone support rather than directing customers to a general customer service email address. Use its official Help and Support page to submit the correct type of enquiry.
How do I contact Australia Post from overseas?
Call +61 3 8340 7239 for general Australia Post customer enquiries from outside Australia. You can also use the online Help and Support service, which is useful when calling during Australian business hours is inconvenient.
How do I complain about an Australia Post delivery?
Visit the official Complaints and Feedback page and choose the form that matches your problem. Explain what happened, include your tracking number and supporting details, and save your complaint reference for future communication.
Can I visit an Australia Post Post Office for customer support?
Yes. You can visit a Post Office in Australia and speak with a team member for assistance with lodging a complaint or finding the appropriate support channel. Use the official Post Office locator to find a nearby location.
Get Help With Your Australia Post Delivery
Whether you are checking a delayed parcel, looking for the right customer service number or trying to resolve a delivery problem, Australia Post offers several ways to get support. Choose the contact option that matches your enquiry, keep your shipment details ready and save your reference number so you can follow up when needed.